Setting up SMS is an involved process, that's why it takes a few days to complete.  During this time, we perform the following:

~ A2P 10DLC brand registration & carrier vetting — so your texts are trusted and actually reach your customers' phones

~ Dedicated local business texting number — a real local area code, provisioned and verified (your personal cell stays private)

~ Missed-call text-back automation — every missed call triggers an instant "Sorry we missed you!" text so the lead doesn't call your competitor

~ Instant new-lead auto-reply — leads that come in from your website or ads get a response in seconds, not hours

~ After-hours auto-responder — configured with your hours so no lead ever hits a wall of silence

~ Website SMS "text us" widget — installed and styled so visitors can start a conversation without picking up the phone

~ Shared team inbox — set up on both desktop and the mobile app so you and your team can answer from anywhere

~ Compliance monitoring — ongoing carrier-rules maintenance so you stay approved and out of trouble

~ Full testing & go-live QA — we test every trigger, every automation, and every device before we hand you the keys

No. We set it up for you the chat widget goes on your site, your calls get forwarded, and your workflows are built during setup. You just answer the texts.

SMS Live Chat widget for your website, Missed Call Text Back, a dedicated SMS phone number, a shared messaging inbox, automated SMS capabilities, mobile app, and 500 SMS messages per month. (Blocks of 500 additional messages can be purchased for only $10 as needed.)

You have the option of going month-to-month for $97 per month and a one-time setup fee of $199. Or, you can select an annual plan which is 12 months of service for an up front payment of $1164. We waive the setup fee in exchange for the annual commitment.

Most setups are live in less than a week. Nothing about your current website or phone number has to change.

After you enroll, we will send you an onboarding form where you will provide basic information regarding your company that is required by phone carriers for SMS approval, including your EIN.

You or your team will have access to the live chat system 24/7 and can respond at any time of any day. However, outside of your business hours, however, an automatic message will be sent to the website visitor letting them know that you will get back to them on the next business day. It is up to you as to when you want to reply, but the good news is that the name and phone number of the visitor will be saved so you can follow up!